“Quality is everyone’s responsibility.”
As a leading lighting sector, we embrace the new customer-centric approach with the belief that quality is an uncompromisable element in all our processes due to the fact that we live in a rapidly changing and competitive environment.
With the mission «improving people’s lives through light», we work hard for our vision every single day; «Engineering solutions beyond lighting for sustainable urban spaces with our passion for excellence through light.»
All Heper Group employees including Heper Group Senior Management and Board, are responsible for the continuation and continuous improvement of the quality management system.
Product design and product development:
To design new and original products by constantly following the innovations and developments in our sector and to continuously improve our products.
Customer Centric Service:
To focus customer satisfaction as our unconditional first priority.
Evaluating and analyzing customer requests and complaints fast and effectively with a focus on customer satisfaction.
Continuously improve productivity by effectively using our business resources.
Focus on continuous improvement:
To constantly improve and update our methods and processes of doing business.
To provide co-operation and team work environment:
To create a peaceful and harmonious work discipline by continuously improving the expertise and competence of our employees, providing an environment of mutual respect, cooperation and team work.
Absolute compliance with legal requirements:
Fully fulfill the legal requirements